Policies

Cancellation & refunds

Free cancellation up to 48 hours before the start time — full refund to the original card.
Cancellations within 48 hours: 50% of the price is charged.
No-shows and cancellations after the start time are non-refundable.
If Routrip cancels (typhoon warning, guide illness, transport suspension) you may reschedule or receive a full refund.
Online classes: you may reschedule once free of charge up to 24 hours before the lesson.

We collect only what we need to run your booking: name, email, chat app ID, sign language and any notes you add.
Payments are handled by a secure payment service; Routrip never sees or stores your card number.
We do not sell or share your data. Photos taken on tours are only published with your written OK.
To view or delete your data, email routrip.jp@gmail.com.
We use Google Analytics to see how the site is used (pages viewed, country, how visitors found us). It uses cookies and does not identify you personally. You can opt out with Google’s browser add-on: https://tools.google.com/dlpage/gaoptout

Routrip provides guided experiences and lessons; it does not sell transport or accommodation.
Participants are responsible for their own travel insurance and personal belongings.
Tours run rain or shine; routes may change for safety or weather.
Prices are in Japanese yen and include consumption tax. Train fares and personal purchases are not included unless stated.